Connect Your Business Systems with Intelligent Voice AI
Voice AI integrations
Connect AiDial with the systems you use
Browse AiDial's available integrations by category. Select an integration to see its supported workflows and configuration options.
Calendly
Schedule and manage appointments during configured call workflows.
View integration Appointment Scheduling
Amelia
Connect AiDial with Amelia booking and appointment workflows.
View integration Appointment Scheduling
Phorest
Support salon bookings and customer requests through Phorest.
View integration Appointment Scheduling
Simple Salon
Connect calls with Simple Salon booking workflows.
View integration Appointment Scheduling
Acuity Scheduling
Check availability and schedule appointments with Acuity Scheduling.
View integration Appointment Scheduling
Square Bookings
Check availability and manage appointment workflows through Square Bookings.
View integration Calendars
Google Calendar
Connect voice workflows with Google Calendar availability and events.
View integration Calendars
Outlook Calendar
Use Outlook Calendar in configured scheduling workflows.
View integration Calendars
Apple Calendar
Connect Apple Calendar with supported voice scheduling actions.
View integration CRM & Customer Data
HubSpot CRM
Connect calls with configured HubSpot contact and CRM actions.
View integration CRM & Customer Data
FluentCRM
Use FluentCRM in supported WordPress contact workflows.
View integration CRM & Customer Data
Zoho CRM
Connect AiDial with configured Zoho CRM customer workflows.
View integration CRM & Customer Data
HighLevel
Use HighLevel contact and customer actions during voice workflows.
View integration CRM & Customer Data
Freshsales
Connect AiDial with supported Freshsales CRM actions.
View integration CRM & Customer Data
Monday CRM
Use Monday CRM in configured customer and follow-up workflows.
View integration Healthcare PMS
Halaxy
Connect calls with supported Halaxy booking and practice workflows.
View integration Healthcare PMS
Cliniko
Use Cliniko for configured appointment and patient workflows.
View integration Healthcare PMS
PracSuite
Connect AiDial with supported PracSuite practice workflows.
View integration Finance & Accounting
Xero
Connect supported customer, invoice and payment workflows with Xero.
View integration Commerce & Payments
WooCommerce
Connect supported customer, order and ecommerce workflows with WooCommerce.
View integration Unified Communications
RingCentral
Connect approved RingCentral contact, call-history and SMS actions.
View integration Unified Communications
Microsoft Teams
Send configured operational notifications to Microsoft Teams.
View integration Custom API & Automation
Webhook
Send AiDial call events to secure webhook endpoints and connected workflows.
View integration Custom API & Automation
Zapier
Trigger supported workflows across connected business apps through Zapier.
View integration Custom API & Automation
n8n
Trigger allowlisted n8n workflows and webhooks from AiDial.
View integration Custom API & Automation
ServiceM8
Connect customer, job and scheduling actions with ServiceM8.
View integrationVoice AI Integration FAQs
What systems can AiDial voice AI integrate with?
AiDial has documented integrations for Halaxy, Cliniko, PracSuite, Amelia, Calendly, Acuity Scheduling, Phorest, Simple Salon, ServiceM8, Google Calendar, Outlook Calendar, Apple Calendar, FluentCRM, HubSpot CRM, Zoho CRM, HighLevel, Freshsales, Monday CRM, n8n, RingCentral and Microsoft Teams Workflows. Available actions vary by platform and configuration.
How do voice AI integrations work technically?
Our integrations connect via secure REST APIs with OAuth2 authentication. During calls, the voice AI accesses real-time data from your systems—checking appointment availability, retrieving customer records, or verifying account details. All API credentials are encrypted and stored in HashiCorp Vault with automatic token refresh. Data transmission uses TLS 1.3 encryption.
Is my integration data kept secure and onshore in Australia?
Yes. All integration data is processed and stored on Australian servers. We never transfer your business data offshore. API credentials are encrypted at rest using Vault Transit encryption, and all connections use enterprise-grade TLS encryption. We comply with Australian Privacy Act requirements and maintain SOC 2 Type II controls.
Can you integrate with our custom or proprietary software?
Yes, if your system offers API access, we can build a custom integration. Our plugin-based architecture supports REST APIs, GraphQL, SOAP, and webhook-based systems. We work with your technical team to understand your API documentation and develop secure, reliable integrations tailored to your specific workflows.
How long does it take to set up an integration?
Standard integrations with supported platforms like Halaxy, Cliniko, or Google Calendar typically take 1-3 business days. Custom integrations with proprietary systems may require 1 day for standard setups, longer depending on complexity, API documentation quality, and testing requirements. We provide detailed timelines during the discovery phase.
What healthcare practice management systems do you support?
AiDial currently supports Halaxy, Cliniko and PracSuite through platform-specific, configured workflows. Available booking and identity actions differ by integration. Other healthcare systems should not be described as supported until an AiDial plugin exists.
Can the voice AI book appointments directly into our calendar?
Supported calendar and booking actions depend on the connected platform. AiDial has documented integrations for Google Calendar, Outlook Calendar, Apple Calendar, Calendly, Acuity Scheduling and several booking platforms. Available actions vary by platform and configuration.
How does CRM integration work during calls?
When a caller identifies themselves, the voice AI queries your CRM to retrieve their customer record. This enables personalised greetings, access to purchase history, case notes, and account status. After the call, interaction summaries and any updates are automatically logged back to your CRM, keeping records current without manual data entry.
What happens if an integration API is temporarily unavailable?
Our system includes failover handling for integration outages. If a primary integration is unavailable, the voice AI continues handling calls with available information and can offer callbacks when systems restore. Critical integrations are monitored 24/7 with automatic alerting. Failed API calls are queued for retry when connectivity resumes.
Can I see logs of all integration activity?
Yes. Our analytics dashboard includes detailed integration logs showing all API calls, data retrieved, and actions taken during each call. This includes timestamps, response times, success/failure status, and data synced. Logs are retained according to your data retention policy and are available for compliance auditing.
Automate Customer Calls Across All Your Business Tools
Stop juggling disconnected systems. AiDial’s voice AI integrations synchronise your AI receptionist with the software you already use—from healthcare practice management to CRM platforms. Every call, booking, and customer interaction flows automatically into your existing workflows, saving hours of manual data entry while keeping all data securely onshore in Australia.
Appointment Scheduling Software
Connect your voice AI receptionist to supported appointment platforms including Calendly, Amelia, Phorest, Simple Salon and Acuity Scheduling. Available booking actions depend on the platform and your configured workflow.
Calendars
Connect calls with Google Calendar, Outlook Calendar and Apple Calendar. Available calendar actions depend on the platform and your configured workflow.
CRM & Customer Data Integrations
Connect AiDial with HubSpot CRM, FluentCRM, Zoho CRM, HighLevel, Freshsales and Monday CRM. Supported contact, company, deal, note and customer actions vary by platform and configuration.
Healthcare Practice Management (PMS)
Restaurant & Hospitality Booking
Automate reservations across hospitality venues with voice AI integration. OpenTable integration handles restaurant reservations with real-time table availability, party size management, and special requests.
Accounting Software Integrations
Connect your voice AI receptionist to popular accounting and financial systems. Integrate with Xero, MYOB, QuickBooks, and FreshBooks for instant access to customer financial data. Your AI can look up invoices by customer name or number, check payment status, query account balances, and answer billing questions—all while maintaining Australian data privacy standards and compliance requirements.
Unified Communications
Use RingCentral for approved contact, call-history and SMS actions, or send fixed, non-PII operational notifications through Microsoft Teams Workflows. These integrations support the AiDial call workflow; they do not replace AiDial’s voice transport.
Workflow Automation That Reduces Admin
AI Receptionist
Answer calls 24/7 and automate appointments & CRM
AI Customer Support
Instantly resolve common customer queries, day or night
AI Answering Service
Turn every missed call into a qualified business lead
AI Scheduling Assistant
Automate appointment bookings and calendar management 24/7
AI Outbound Calling
AI handles follow-ups, surveys, appointments, and sales calls
SMS Automation
Automate reminders and follow-ups to reduce no-shows
Ready to Connect Your Voice AI?
Contact our Australian team to discuss your voice AI integration requirements. Whether you're using one of our supported platforms or need a custom solution, we'll help you create seamless connections between your AI receptionist and existing business systems. All integrations maintain Australian data sovereignty with enterprise-grade security.
