Use the connected platform only for the actions, data and rules approved for your AiDial setup.
Complete supported tasks during the call and return a clear outcome without exposing internal platform identifiers.
Transfer the call or arrange follow-up when a request needs staff, permission or an action the integration does not support.
Yes. AiDial has a documented Phorest integration for the supported actions described on this page. Each client connection is configured and tested for its own workflow.
AiDial maps the Phorest business, branch, services, staff and enabled booking actions for the salon. Optional service history and custom fields are agreed separately.
Depending on the configured action policy, AiDial can check availability, create bookings and help matched clients find, reschedule or cancel appointments.
Depending on the configured action policy, AiDial can check availability, create bookings and help matched clients find, reschedule or cancel appointments.
AiDial checks the configured Phorest services and staff, supports approved range searches and rechecks a selected slot before it writes a booking.
Available actions, service packages, history reads and custom fields depend on the salon’s approved Phorest configuration. Unconfigured work is handed to staff. AiDial can transfer the call or arrange staff follow-up under the configured rules.
Existing appointments use provider-backed client matching and the identity rules configured for the action. Provider references are not spoken to the caller.
No. Provider IDs, credentials and raw API payloads stay internal. Caller-facing responses contain only the information needed to continue the approved workflow.
Existing appointments use provider-backed client matching and the identity rules configured for the action. Provider references are not spoken to the caller. A single identifier is not treated as blanket permission for other actions.
AiDial sends the client and booking fields required for the action. Optional service history is read only when separately enabled, and the call transcript is not written to Phorest.
Available actions, service packages, history reads and custom fields depend on the salon’s approved Phorest configuration. Unconfigured work is handed to staff.
AiDial’s Australian-based team maps the Phorest workflow, tests the supported actions and helps maintain the approved configuration.
Tell us how your salon uses Phorest and which calls you want AiDial to handle. We’ll confirm the supported workflow, configuration and testing needed for your salon.
