Use the connected platform only for the actions, data and rules approved for your AiDial setup.
Complete supported tasks during the call and return a clear outcome without exposing internal platform identifiers.
Transfer the call or arrange follow-up when a request needs staff, permission or an action the integration does not support.
Yes. AiDial has a documented Microsoft Teams integration for the supported actions described on this page. Each client connection is configured and tested for its own workflow.
AiDial connects only to approved Microsoft Teams Workflow URLs stored in secure configuration. Each destination has a fixed non-personal message and a documented co-owner.
The plugin submits one fixed Adaptive Card notification to a configured Teams Workflow destination. It suppresses repeat attempts to the same destination during a call.
The plugin submits one fixed Adaptive Card notification to a configured Teams Workflow destination. It suppresses repeat attempts to the same destination during a call.
This is a notification integration, not Teams Phone or a booking calendar. The only callable value is an approved destination key.
The plugin does not implement Teams Phone, calling, transfers, presence, Microsoft Graph, replies or interactive cards. A Teams outage does not end the call. AiDial can transfer the call or arrange staff follow-up under the configured rules.
The message is fixed and contains no caller, matter or transcript data. Caller identity is not inserted into the Teams notification.
No. Provider IDs, credentials and raw API payloads stay internal. Caller-facing responses contain only the information needed to continue the approved workflow.
The message is fixed and contains no caller, matter or transcript data. Caller identity is not inserted into the Teams notification. A single identifier is not treated as blanket permission for other actions.
AiDial sends the configured non-personal message to the selected Workflow route. A successful HTTP response proves submission only, not display, delivery or readership.
The plugin does not implement Teams Phone, calling, transfers, presence, Microsoft Graph, replies or interactive cards. A Teams outage does not end the call.
AiDial’s Australian-based team maps the Microsoft Teams workflow, tests the supported actions and helps maintain the approved configuration.
Tell us how your business uses Microsoft Teams and which calls you want AiDial to handle. We will confirm the supported actions, setup work and testing required before launch.
