Use the connected platform only for the actions, data and rules approved for your AiDial setup.
Complete supported tasks during the call and return a clear outcome without exposing internal platform identifiers.
Transfer the call or arrange follow-up when a request needs staff, permission or an action the integration does not support.
Yes. AiDial has a documented Outlook Calendar integration for the supported actions described on this page. Each client connection is configured and tested for its own workflow.
AiDial connects through delegated OAuth or a Microsoft 365 application scoped to the approved mailbox. Calendar access and negative out-of-scope tests are completed before production use.
Outlook Calendar V1 checks availability and creates a minimal event after explicit caller confirmation. It does not expose reschedule, cancel, contacts or invite sending.
Outlook Calendar V1 checks availability and creates a minimal event after explicit caller confirmation. It does not expose reschedule, cancel, contacts or invite sending.
AiDial checks an exact start and end time through calendar view or Microsoft 365 free-busy data, then rechecks immediately before creation.
Outlook Calendar V1 is availability plus create only. It does not add attendees, send invitations, reschedule, cancel or access Outlook Contacts. AiDial can transfer the call or arrange staff follow-up under the configured rules.
The V1 integration does not expose existing-event reads or changes, so it does not use caller identity to unlock unavailable management actions.
No. Provider IDs, credentials and raw API payloads stay internal. Caller-facing responses contain only the information needed to continue the approved workflow.
The V1 integration does not expose existing-event reads or changes, so it does not use caller identity to unlock unavailable management actions. A single identifier is not treated as blanket permission for other actions.
The plugin returns only safe availability fields and creates a minimal private event. Event IDs, raw Graph responses and provider payloads are not exposed to the model.
Outlook Calendar V1 is availability plus create only. It does not add attendees, send invitations, reschedule, cancel or access Outlook Contacts.
AiDial’s Australian-based team maps the Outlook Calendar workflow, tests the supported actions and helps maintain the approved configuration.
Tell us how your business uses Outlook Calendar and which calls you want AiDial to handle. We will confirm the supported actions, setup work and testing required before launch.
