Careers at AiDial
Open Positions
Current Roles
We are hiring for customer-facing, engineering and internship roles that sit close to real AiDial deployments. Each role helps Australian businesses turn call handling, bookings, integrations and follow-up into reliable AI voice workflows.
AI Solutions & Onboarding Consultant
A client-facing role for someone who can understand how a business handles calls, explain AiDial clearly, and help turn customer requirements into a clean implementation plan.
What you will work on:
- Run discovery calls and onboarding workshops with customers and internal delivery teams.
- Map reception, booking, escalation, after-hours and follow-up workflows into practical call flows.
- Prepare demos, implementation notes, acceptance criteria and customer-ready documentation.
- Coordinate handover between customers, product, engineering and support during setup and go-live.
- Review call behaviour after launch and help refine prompts, scripts, knowledge content and operating rules.
Useful background: SaaS onboarding, customer success, product consulting, business analysis, workflow automation, CRM systems, call centre operations, practice management software or technical support.
AI Platform & DevOps Engineer
A hands-on engineering role for someone who can build Python platform features and keep production AI voice infrastructure reliable, observable and secure.
What you will work on:
- Build backend services, APIs, internal tools and automation for AiDial platform workflows.
- Work across Docker, Linux, PostgreSQL, CI/CD, deployment scripts, monitoring and logs.
- Support integrations with SIP/telephony, calendars, CRMs, booking systems and customer tools.
- Improve reliability, observability, incident response, security controls and platform performance.
- Help maintain production deployments and make multi-tenant behaviour clear, isolated and testable.
Useful background: Python, FastAPI or similar frameworks, Linux, Docker, Git, PostgreSQL, Ansible, API integrations, telephony, observability tools, cloud infrastructure or DevOps automation.
AI Voice Platform Intern
A learning role for students or early-career candidates who want practical exposure to AI voice systems, customer workflows, testing, documentation and platform operations.
What you will work on:
- Assist with call-flow testing, transcript review, QA checks and demo preparation.
- Support knowledge-base updates, prompt refinement, customer documentation and workflow notes.
- Help build small Python tools, data checks, internal reports or automation tasks under supervision.
- Learn how AI voice agents connect to calendars, CRMs, telephony, booking systems and support workflows.
- Work with consultants and engineers on production-adjacent tasks with clear review and mentoring.
Useful background: study or early experience in computer science, software engineering, information systems, AI, data, business systems, customer support, operations or digital product delivery.
Why AiDial
AiDial is building practical AI voice systems for Australian businesses, not abstract demos. Our work affects real calls, real bookings, real customer follow-up and real operational outcomes.
You will work close to customers, product decisions and production delivery. That gives you the chance to see the full path from discovery to implementation, launch, review and improvement.
Work From Anywhere In Australia
AiDial is headquartered on the Sunshine Coast, and most of our current team members are based around Brisbane. We support remote work from anywhere in Australia, as long as you can collaborate reliably during Australian business hours.
For customer meetings, onboarding sessions and production handovers, we use Brisbane time as the common reference. The day-to-day setup is remote-friendly, but the work still needs clear communication, ownership and availability when customers or teammates need you.
Flexible Hours With Real Overlap
Technology Edge
Learn Fast And Stay Close To What Is Changing
AiDial sits at the intersection of voice AI, real-time conversation, telephony, workflow automation, integrations and secure Australian hosting. The technology is moving quickly, and the work gives you practical exposure to that change.
- Work with current AI tooling, voice agents, integrations and production feedback loops.
- Learn how prompts, workflows, APIs, infrastructure and human operations fit together.
- Build judgement from real customer use cases, not only sandbox experiments.
- Keep improving through testing, call review, monitoring and customer feedback.
Careers FAQs
What roles are currently open?
We are currently inviting applications for three openings: AI Solutions & Onboarding Consultant, AI Platform & DevOps Engineer, and AI Voice Platform Intern.
Where is the AiDial team based?
AiDial is headquartered on the Sunshine Coast, with most current team members based around Brisbane. We support remote work from anywhere in Australia, provided there is reliable availability during agreed Australian business hours.
What does the AI Solutions & Onboarding Consultant role involve?
This role is client-facing. You will help run discovery and onboarding conversations, map customer call workflows, prepare implementation notes, explain AiDial clearly, and coordinate between customers, product, engineering and support.
What does the AI Platform & DevOps Engineer role involve?
This role focuses on Python platform development, APIs, integrations, DevOps, Linux, Docker, PostgreSQL, observability, deployment workflows and production support for AiDial voice AI systems.
What does the internship involve?
The internship is a supervised learning role across AI voice testing, transcript review, workflow documentation, prompt and knowledge-base updates, small internal tools and production-adjacent support tasks.
What hours do you expect?
Most work is Monday to Friday. We use Brisbane time as the common reference, with a core collaboration window around 10:00am to 3:00pm for team communication, customer meetings and handovers. Start and finish times can be flexible around agreed responsibilities.
How should I apply?
Use the application form on this page. Select the role you are interested in, upload your resume or CV, and include a short summary of relevant experience, projects, customer-facing work or technical background.
What happens after I submit my details?
We review applications against current project needs and contact suitable candidates for an initial conversation. If your background is relevant but timing is not right, we may keep your details on file for future AiDial opportunities.
Apply For A Role
Select the role you are interested in, upload your resume or CV, and tell us briefly why the role suits you.
