Keep business calls answered 24/7. AiDial answers common questions, takes messages and transfers callers to your team, with Australian voices and local support. Cover everyday calls, busy periods and after-hours enquiries without connecting a CRM, PMS or booking system.
When you are with a customer, on the tools or away from the phone, your AI answering service can greet the caller, answer questions about your business and collect the details your team needs. Choose cover for all calls, missed calls, busy periods or after hours.
AI answering and AI reception use the same AiDial platform and call plans. Start with answering, messages and transfers. If you need automated bookings or CRM updates, explore our AI receptionist and optional integrations.
Stop losing leads to missed calls and after-hours enquiries.
Operate with confidence, knowing your data is hosted locally and meets all privacy laws.
Enjoy uninterrupted service without training new receptionists or covering sick days.
Save up to 70% compared to the cost of full-time reception staff.
Handle 1 call or 100 calls simultaneously with the same professional service.
Ensure every single caller receives the same high-quality, on-brand experience, 24/7.
Capture the caller’s name, contact details, reason for calling and preferred next step. Your team receives the information needed to return an enquiry, prepare a quote or respond to an urgent message. You decide which details the service should collect.
Choose a voice and greeting that suit your business. We configure how your AI answering service introduces itself, pronounces business names and confirms important details with callers.
Give callers useful answers about your services, opening hours, location and frequently asked questions. We configure AiDial using your website, documents and instructions. When a question needs your staff, the service can take a message or follow your transfer rules.
Use call forwarding or a suitable phone connection to send calls from your current business number to AiDial. Choose all-call, busy-period or after-hours cover. Our team can also help you explore a new local or 1300 number.
Direct calls to the right person or department based on what the caller needs and when your team is available. If a transfer cannot be completed, the service follows your agreed message or callback process.
Get the caller’s details, enquiry and requested next step through your configured email or SMS notifications. Where transcripts are enabled, your team can review the conversation for extra context before responding.
Keep enquiries moving when your lines are busy, your staff are with customers or the office is closed. Your answering service can share opening hours, capture a callback request and use your agreed escalation path for urgent calls.
Natural conversations don’t have awkward pauses. Our AI is designed to replicate that seamless flow. Because every component of the AiDial™ platform is hosted locally, we can process conversations with near-zero delay. This means your customers get an immediate, intelligent response every time, leading to higher satisfaction and more productive calls.
AiDial can answer routine questions and pass other calls to your team. Set the destinations and hours for sales, existing customers or urgent enquiries, with a message-taking option when nobody is available.
Configure consent, access, retention and redaction around the organisation’s obligations. AiDial provides the agreed communication workflow, while final professional and regulatory decisions stay with the organisation. Urgent, complex and sensitive calls follow the business’s documented escalation path.
AI answering and AI reception use the same AiDial platform. Start with the calls you need answered and the messages your team needs to receive. Add connected booking or customer-record workflows when they are useful for your business.
Our analytics dashboard turns your call data into a strategic asset. Easily visualise performance, understand customer engagement at a glance, and download complete call histories to make smarter, data-driven decisions.
You do not need to connect a CRM, PMS or booking system to use AiDial for FAQs, messages and call transfers. Your team can receive enquiries and follow up through its existing process.
If you want the AI to check availability, create bookings or update customer records, explore our AI receptionist and business system integrations. Both use the same AiDial call plans; integration work is scoped and quoted separately. View plans and optional add-ons.
Recording is a project choice, not a requirement. If enabled, use the approved notice and set clear access and retention rules.
Our Australian team helps configure your greeting, business answers, message fields and transfer destinations. Contact us when your hours, services or staff change so your answering service keeps up with your business.
Tell us when you need calls answered, what customers usually ask and where messages or transfers should go. Our Australian team will help you choose the right setup and call plan.
It answers incoming business calls, responds to common questions, takes messages and transfers callers using your instructions. AiDial can cover all calls, busy periods, missed calls or after-hours enquiries.
At AiDial, both use the same platform and call plans. AI answering focuses on FAQs, messages and transfers without needing CRM, PMS or booking integrations. An AI receptionist can also carry out connected tasks, such as checking availability, booking appointments or updating customer records, when the required integration is configured.
No. You can use AiDial for call answering, business FAQs, message taking and transfers without connecting those systems. Integrations are optional when you want the AI to take actions in your business software.
Yes, where your phone setup supports the required forwarding or connection. Our team helps arrange how calls reach AiDial. You can choose cover for all calls, unanswered calls, busy periods or after hours.
Yes. Configure the service around your business hours and closed-hours instructions. It can answer common questions, collect messages and follow your agreed process for urgent enquiries.
Yes. We configure it with your business information, such as services, opening hours, locations and frequently asked questions. Questions outside that information can be passed to your team or captured in a message.
Yes. You choose the people or departments that can receive calls and when they are available. If a transfer cannot be completed, AiDial follows the message-taking or callback process agreed during setup.
Your configured email or SMS notifications can include the caller details, enquiry and requested next step. Available transcripts and call records provide extra context for your team to review.
AI answering and AI reception use the same AiDial call plans. Each plan includes a monthly call allowance, with additional calls billed at the published extra-call rate. Booking, CRM and PMS integration work is scoped and quoted separately. See <a href="/ai-call-pricing">AiDial pricing</a> for current plans and optional add-ons.
Yes. Start with call answering and message taking, then discuss connected workflows when you need them. Our team assesses the software, required actions and integration work before providing a quote. Explore our <a href="/ai-receptionist">AI receptionist</a> for connected call handling.
Yes. It can collect the caller details, preferred time and reason for the appointment for your staff to follow up. It does not confirm availability or create a booking unless the required booking integration is configured.
Yes. Choose from the available Australian voices and agree on a greeting that suits your business. We can check the pronunciation of business names and common terms during setup.
We need your business information, common caller questions, operating hours, message recipients and transfer destinations. We also confirm which calls should reach AiDial and how your team wants exceptions handled.
No. Recording and transcription are configurable. If you use them, we agree on caller notices, access and retention settings as part of setup.
Contact our Australian support team when your hours, services, staff or call instructions change. We can help update the relevant information and check the revised call flow.
Yes. Explore the <a href="/ai-receptionist-demos">AI receptionist demos</a> to hear the voice and try a conversation. The demos include different scenarios; your own answering service is configured around the FAQs, messages and transfers you need.
