AiDial

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Cliniko AI Receptionist for Allied Health Practices

Once configured and tested for your practice, AiDial can answer patient calls around the clock, check Cliniko availability and book appointments directly into your practice calendar using a natural Australian voice.
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A Virtual Receptionist Connected to Cliniko

AiDial connects phone conversations with Cliniko’s booking workflow. It can check configured practitioner availability, create appointments and help verified callers find, reschedule or cancel existing bookings. Your team retains control over services, practitioner mappings and escalation rules.
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Configured Platform Connection

Live Call Automation

24/7 AI Call Answering

Intelligent Staff Handover

AI voice

Natural Australian Voices

Book Appointments Directly in Cliniko

The integration uses a secure connection to the Cliniko REST API. Once your practice’s Cliniko credentials, shard, business ID, appointment types and practitioners have been configured and validated, AiDial can check availability, create appointments, and help verified callers reschedule or cancel existing appointments when a valid booking reference is provided.
Voice AI Integrations

Automate Cliniko Booking Tasks During the Call

Callers can ask for an appointment, hear available options and confirm a suitable time without waiting for staff. AiDial can also help verified callers reschedule or cancel an existing appointment when a valid booking reference is provided.

Follow Configured Workflows

Use the connected platform only for the actions, data and rules approved for your AiDial setup.

Complete Supported Actions

Complete supported tasks during the call and return a clear outcome without exposing internal platform identifiers.

Escalate Outside the Scope

Transfer the call or arrange follow-up when a request needs staff, permission or an action the integration does not support.

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A Natural Australian Voice for Patient Calls

Give callers a clear, conversational experience that can handle interruptions, clarifying questions and common booking requests. Voice, pronunciation and call behaviour are tuned for your practice rather than tied to Cliniko defaults.
Explore All 100+ Voices
Smiling woman with red hair
Ivy
attractive older man smiling - Smiling man outdoors
Hunter
close businesswoman smiling face - Smiling businesswoman in a modern office
Willow
automation legal industry - Smiling man in a library
Liam
cheerful teenage girl smiling face portrait - Smiling woman in a beige turtleneck
Evelyn
portrait young man smiling - Smiling young man in a casual shirt
Finn

Keep Cliniko Appointment Records Current

Confirmed bookings and approved changes are written to Cliniko. New patients can be created when no safe match exists, and appointments receive a fixed AiDial booking marker in the notes field. AiDial does not write call notes or the full conversation into Cliniko.

Use Cliniko Booking During Patient Calls

The Cliniko integration handles booking actions during phone calls. SMS reminders, follow-ups and online workflows can be added separately when the required AiDial features and providers are configured; they are not implied by the Cliniko connection itself.

Match Your Cliniko Services and Booking Rules

Configure the appointment types, practitioners, services, time ranges and booking rules that AiDial can offer. Practice-specific instructions can also control caller questions, escalation paths and the circumstances in which staff should take over.

Configure Privacy and Consent for Your Practice

AiDial supports project-specific consent, retention, encryption and PII redaction controls. The Cliniko connection is encrypted and API credentials are stored securely in Vault, not in website content.
AI Compliance Details

Escalate Patient Requests Safely

If a request needs staff, AiDial can transfer the call or arrange follow-up according to configured rules. The handover can include a caller-safe summary of the enquiry and escalation reason; internal Cliniko identifiers remain private.
  • Warm transfer with full conversation context briefing
  • Cold transfer with configurable fallback chains
  • SMS and email notification when transfer fails or is unavailable
  • Voicemail detection with automatic retry
  • Transfer to SIP, PSTN, or mobile destinations
  • Configurable transfer timeout and retry logic

Why Use AiDial with Cliniko?

  • Offer configured appointment times and save confirmed bookings directly in Cliniko.
  • Protect existing appointments with identity checks before finding, rescheduling or cancelling a booking.
  • Control the services, practitioners, appointment types and time ranges that callers can book.
  • Use conservative patient matching and create a new patient only when no safe match is available.
  • Transfer or arrange follow-up when a request needs a person or falls outside the configured workflow.
  • Work with AiDial’s Australian-based team to map, test and maintain the Cliniko connection.

Connect Cliniko Booking to the Rest of Your Call Flow

AiDial brings phone handling, practice rules, knowledge, handover and reporting together with the Cliniko booking connection. Optional channels and automations are added only when they are supported and configured for your practice.
AiDialTM Conversational AI Platform

Australian-based Cliniko Integration Support

AiDial’s Australian-based team helps map Cliniko services and practitioners, test supported booking actions and refine call behaviour. Ongoing support covers the configured AiDial workflow and Cliniko integration settings.
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Cliniko AI Receptionist FAQs

Integration and setup

Yes. AiDial has a documented Cliniko integration for the supported actions described on this page. Each client connection is configured and tested for its own workflow.

AiDial maps the Cliniko businesses, practitioners, appointment types and booking rules your practice wants callers to use, then tests each action.

The configured integration can check practitioner availability, create bookings and perform the supported existing-appointment actions enabled for the practice.

Calls and supported actions

The configured integration can check practitioner availability, create bookings and perform the supported existing-appointment actions enabled for the practice.

AiDial queries Cliniko for the configured practitioners and appointment types, then presents only suitable times returned by the live booking workflow.

The Cliniko connection does not imply reminders, marketing campaigns or automatic transcript storage in Cliniko. Those are separate features when supported and configured. AiDial can transfer the call or arrange staff follow-up under the configured rules.

Identity and safety

Existing appointments are protected by the identity and matching rules configured for the practice before caller-facing details or changes are allowed.

No. Provider IDs, credentials and raw API payloads stay internal. Caller-facing responses contain only the information needed to continue the approved workflow.

Existing appointments are protected by the identity and matching rules configured for the practice before caller-facing details or changes are allowed. A single identifier is not treated as blanket permission for other actions.

Data, privacy and support

AiDial sends the patient and appointment details needed for the requested Cliniko action. Internal Cliniko identifiers remain private.

The Cliniko connection does not imply reminders, marketing campaigns or automatic transcript storage in Cliniko. Those are separate features when supported and configured.

AiDial’s Australian-based team maps the Cliniko workflow, tests the supported actions and helps maintain the approved configuration.

Discuss Your Cliniko Reception Workflow

Tell us how your practice uses Cliniko and which patient calls you want AiDial to handle. We’ll confirm the supported workflow, configuration and testing needed for your practice.

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