Stop losing opportunities from missed calls, walk-ins, and after-hours enquiries.
Operate with confidence, knowing your data is hosted locally and meets all privacy laws.
Direct integration with your calendar and CRM systems. Every appointment and lead is automatically captured and organised, saving hours of admin work.
Meet any customer demand by instantly scaling to manage peak enquiry volumes and business growth, without the overhead of extra staff.
Enjoy uninterrupted customer service without sick days, holidays, or staff turnover disruption. Your AI specialises in consistent, reliable support around the clock.
Save up to 70% compared to the cost of full-time reception staff and office space.
Empower your customers to book, reschedule, or cancel appointments anytime over the phone. Your AI agent seamlessly manages your calendar without any human intervention.
Instantly log call details, summaries, and outcomes in your CRM. Keep your customer records perfectly up-to-date and trigger automated workflows based on real-time call data.
Your AI agent can ask targeted questions to qualify leads over the phone, scoring them based on your criteria and routing high-value prospects directly to your sales team.
For organisations with strict sovereignty, isolation, or procurement requirements, AiDial can be deployed as a dedicated Australian voice AI environment. Core services, data stores, networking, and access controls are provisioned for your organisation, giving you stronger separation, tighter governance, and a deployment model suited to government, healthcare, and other security-sensitive operations.
Natural conversations don’t have awkward pauses. Our AI is designed to replicate that seamless flow. Because every component of the AiDial™ platform is hosted locally, we can process conversations with near-zero delay. This means your customers get an immediate, intelligent response every time, leading to higher satisfaction and more productive calls.
Our analytics dashboard turns your call data into a strategic asset. Easily visualise performance, understand customer engagement at a glance, and download complete call histories to make smarter, data-driven decisions.
Tell us your needs and discover how the AiDial™ platform can provide a more intelligent, secure, and cost-effective communication solution.
Yes. AiDial can answer routine client enquiries, capture new lead details, route calls to the right adviser or team, book appointments, and send summaries for staff follow-up. Call flows are configured around your approved services, compliance rules and escalation paths.
Yes, when connected to a supported calendar or booking system. AiDial can ask for the appointment type, preferred adviser, availability, contact details and reason for the meeting, then create a confirmed booking or a staff-review request based on your rules.
Yes. AiDial can collect approved intake details such as service interest, location, preferred contact times, urgency and existing-client status. It should not assess suitability or provide financial advice; those steps remain with licensed staff.
Yes. Existing-client calls can follow a different flow from new enquiries, with caller lookup, identity checks or staff handover where configured. New enquiries can be captured as leads and routed to the right adviser, broker or support team.
Yes. AiDial can transfer calls based on caller intent, business hours, adviser availability, lead type or urgency. It can pass on a short context summary so the staff member knows who is calling and what has already been captured.
Yes. AiDial can support outbound reminders, confirmations, callbacks and follow-up campaigns when the purpose, consent, calling windows and compliance requirements are configured and approved for your business.
Yes. AiDial can answer from approved FAQs, website content, disclosure information and process documents that you provide. It should stay within approved administrative content and escalate advice, product recommendation or suitability questions to licensed staff.
No. AiDial is designed for reception, administration, routing, appointment booking and approved information workflows. Financial advice, credit assistance, product recommendations and suitability assessments must remain with appropriately authorised staff.
Yes. AiDial supports configurable consent workflows, including express consent where your call type requires a stronger consent step. If a caller declines recording or transcription, AiDial can follow your approved path, such as transfer, continue unrecorded or end the call.
AiDial can use controlled access, secure transport, encryption, retention controls and redaction for sensitive information. We configure who can access recordings, transcripts and reports, how long they are retained, and what should be masked or excluded.
Yes, where identity checks are configured. AiDial can use caller lookup, security questions, SMS codes or keypad entry before protected actions. If the caller cannot be safely verified, AiDial should capture the request or transfer to staff rather than guessing.
Yes, depending on the system and available API access. AiDial can integrate with CRMs, calendars, workflow platforms, email, SMS, webhooks and custom APIs. See our voice AI integrations page for more detail.
Yes, where configured. AiDial can retain call records, summaries, transcripts, recordings, consent evidence and reporting data according to your retention policy and compliance model. Exact retention settings are agreed during implementation.
Yes. AiDial can send structured call summaries, lead details, appointment notes and follow-up tasks to authorised staff or connected systems. We design the fields and delivery path so sensitive information is handled according to your policy.
