AiDial

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AI Chatbot for Australian Businesses with local support

AI Chatbot for Australian Businesses can help website and customer-enquiry teams with giving website visitors a clear route to approved information and staff follow-up. AiDial provides an Australian-supported service for website enquiries and follow-up. It can answer from an approved source and collect only the details needed for the next step under approved rules, with staff handling exceptions.

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One AI Brain, Now On Your Website

The AiDial chatbot runs on the same backend as our voice AI receptionist, so your website chat and your phone line share the same knowledge, tone and booking workflow. It is grounded in your own business content – answering in your words, not generic AI guesses – and works 24/7. Text-only, no app, started with a single click.

Books Appointments & Captures Every Lead

The chatbot checks live availability and creates bookings through your connected calendar, and captures structured enquiry details – name, contact and reason for getting in touch – ready to hand to your team. Run it on its own, or alongside your AiDial voice agent so callers and web visitors get the same consistent answers. No copy-paste, no missed leads.

Private, Encrypted & Australian-Hosted

Built in Australia for businesses with data-sovereignty needs. Personal details typed into the chat are automatically redacted before transcripts are stored, conversations are protected with encryption and role-based access, and on compliance plans the original transcript is envelope-encrypted. Every chat is saved as a redacted transcript you can review and follow up – Privacy Act 1988-aligned.

AI Chatbot Pricing

Every plan answers your website visitors 24/7. Pick the level that fits your business.

No lock-in contracts. Cancel anytime.

STARTER

A smart website chatbot that answers your visitors 24/7.

$49

per month

Live chat on your website Help Icon
Answers from your business knowledge Help Icon
Automatic PII redaction Help Icon
Get Started

PRO

Grounded answers plus live booking and lead capture.

$99

per month

Everything in Starter Help Icon
Trained on your content (RAG) Help Icon
In-chat appointment booking Help Icon
Lead & enquiry capture Help Icon
Get Pro

COMPLIANCE

A dedicated, encrypted chatbot for regulated industries.

Custom

tailored quote

Everything in Pro Help Icon
Envelope-encrypted transcripts Help Icon
Configurable data retention Help Icon
Dedicated private AI Help Icon
Request a Quote

All Plans Include

24/7 live website chat Help Icon
Australian-built & hosted Help Icon
Encrypted & role-based access Help Icon
Redacted chat transcripts Help Icon
No-code website embed Help Icon
Works alongside your AI phone line Help Icon
Privacy Act 1988-aligned Help Icon
Analytics & chat history Help Icon

Optional Add-Ons

Voice + Chat Bundle

Add the website chatbot to any AiDial AI call plan.

$50

per month

One shared knowledge base Help Icon
Consistent answers across channels Help Icon
Single client dashboard Help Icon
Add to Any Plan

Integration Add-Ons

Connect the chatbot to your existing business software.

Custom Quote

Calendar booking integration Help Icon
CRM integration & sync Help Icon
Custom workflow automation Help Icon
Request Quote

Discuss the calls you want handled

Bring examples of the calls, the required next action and the point where staff should take over. AiDial can then scope the workflow and its dependencies.

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Frequently asked questions

Using AI Chatbot for Australian Businesses

What should AI Chatbot for Australian Businesses handle first?

Start with service questions, availability enquiries, appointment requests and lead capture. Choose one or two request types with clear rules, a defined result and an obvious staff handover when the request falls outside scope.

Who is the service designed for?

It is designed for website and customer-enquiry teams evaluating web chat intake. It works best when the team can describe the request, the desired result and the exceptions staff must retain.

How does the main workflow operate?

AiDial can answer from an approved source and collect only the details needed for the next step. The project controls the information used, actions available and destinations for handover.

Can it use our existing business number?

Yes. The service can sit behind an existing number for an agreed call path, or use a separate number where the telephony design requires it. Coverage can include all calls, overflow, after-hours traffic or a dedicated service.

Can it answer outside normal business hours?

Yes. Business-hour and public-holiday rules can select an approved closed-hours path, such as limited information, a message or an on-call destination.

Can it complete bookings or other actions?

Only when the configured integration supports the action and returns a clear result. Otherwise AiDial records the request for staff and does not claim completion.

What happens when it cannot resolve a request?

The fallback can be a transfer, structured message, callback request or safe closure. The chatbot should not guess when its approved source does not answer a question, and sensitive or complex enquiries must go to staff.

How should we measure a pilot?

Measure correct outcomes, accurate handovers, caller drop-off, missing information and staff corrections for the selected requests. Expand only when the failure cases are understood.

Privacy, integrations and support

What information should it collect?

Collect only the details needed to complete or hand over service questions, availability enquiries, appointment requests and lead capture. Every requested field should have a documented operational purpose.

How are privacy and consent handled?

The organisation defines the notice, consent rules, access controls and retention settings. AiDial provides configurable controls, while final compliance decisions remain with the organisation and its advisers.

Does the service require call recording?

No. Recording and transcription are project choices. If either is enabled, callers should receive the approved notice and staff access should be limited to the roles that need the record.

Can it verify a caller before sharing information?

Yes, where approved verification is configured. Failed or incomplete verification should lead to a safe handover rather than disclosure of protected information.

Which systems can it connect to?

Supported calendars, CRM tools and business systems can be assessed through their APIs. Confirm the required fields and actions against the current integration options before promising a connection.

How do we keep its information up to date?

Assign a content owner for business hours, services, answers, routing destinations and escalation rules. Test changes with realistic requests before treating them as live.

How is the service priced?

Cost depends on usage, workflow complexity, integrations and support. Compare options using the real workload rather than a headline per-minute figure alone.

How is this different from AI Chatbot?

This page focuses on web chat intake for website and customer-enquiry teams. AI Chatbot covers a broader or adjacent need, so compare the actual workflow, limits and staff handover.

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