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AI Chatbot That Knows What Your AI Receptionist Knows

Give website visitors the same approved answers your AiDial AI receptionist gives callers. This AI chatbot for Australian businesses answers common questions day or night, books appointments when your booking system is connected, and sends each enquiry to your team. Built and supported in Australia.

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One AI Brain, Now On Your Website

The AiDial chatbot runs on the same backend as our voice AI receptionist, so your website chat and your phone line can share the same knowledge, tone and booking workflow. It is grounded in your own business content – answering in your words, not generic AI guesses – and works 24/7. Text-only, no app, started with a single click.

Books Appointments & Captures Enquiries

When your calendar or booking system is connected, the chatbot can check availability and create bookings. It also captures structured enquiry details, such as name, contact details and the reason for getting in touch, ready for your team to follow up. Add it to your AiDial AI receptionist so callers and website visitors get the same answers, or run it on its own.

Private, Encrypted & Australian-Hosted

Built in Australia for businesses with data-sovereignty needs. Personal details typed into the chat are automatically redacted before transcripts are stored, conversations are protected with encryption and role-based access, and on compliance plans the original transcript is envelope-encrypted. Every chat is saved as a redacted transcript you can review and follow up – Privacy Act 1988-aligned.

AI Chatbot Pricing

Add the chatbot to your AiDial call plan, or choose a chat-only plan. Every option answers your website visitors 24/7.

Any minimum subscription period is specified in your Scope of Work.

Add Chat to Your AiDial Plan

AI Chatbot Add-On

Add the website chatbot to any AiDial AI call plan.

$50

per month

One shared knowledge base Help Icon
Consistent answers across channels Help Icon
Single client dashboard Help Icon
Add to Any Plan

Integration Add-Ons

Connect the chatbot to your existing business software.

Custom Quote

Calendar booking integration Help Icon
CRM integration & sync Help Icon
Custom workflow automation Help Icon
Request Quote

Chat-Only Plans

STARTER

A smart website chatbot that answers your visitors 24/7.

$49

per month

Live chat on your website Help Icon
Answers from your business knowledge Help Icon
Automatic PII redaction Help Icon
Get Started

PRO

Grounded answers plus live booking and lead capture.

$99

per month

Everything in Starter Help Icon
Trained on your content (RAG) Help Icon
In-chat appointment booking Help Icon
Lead & enquiry capture Help Icon
Get Pro

COMPLIANCE

A dedicated, encrypted chatbot for regulated industries.

Custom

tailored quote

Everything in Pro Help Icon
Envelope-encrypted transcripts Help Icon
Configurable data retention Help Icon
Dedicated private AI Help Icon
Request a Quote

All Plans Include

24/7 live website chat Help Icon
Australian-built & hosted Help Icon
Encrypted & role-based access Help Icon
Redacted chat transcripts Help Icon
No-code website embed Help Icon
Works alongside your AI phone line Help Icon
Privacy Act 1988-aligned Help Icon
Analytics & chat history Help Icon

Plan your website chatbot

Tell us the questions your website visitors ask most, the details you need from each enquiry and how your team follows up. We'll show you a demo and scope the chatbot and any integrations.

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Frequently asked questions

Using the AiDial chatbot

How does the chatbot relate to the AiDial AI receptionist?

It runs on the same AiDial platform as the AI receptionist, so your website chat can answer from the same approved business knowledge and use the same booking and follow-up workflows. It is text-only: visitors type their questions, with no microphone or app needed.

What should the chatbot handle first?

Start with the questions your team answers most often, such as services, opening hours, prices and policies, plus appointment requests and new enquiries. Expand once those answers are right.

Can it book appointments?

Yes, when your calendar or booking system is connected through a supported integration. The chatbot only confirms a booking when your booking system confirms it. Otherwise it records the request for your team.

Can it capture new enquiries?

Yes. It collects the details your team needs, such as name, contact details and the reason for the enquiry, and emails a summary of each chat to your team.

What happens when it can't answer a question?

It is set up to answer only from your approved information, so it doesn't guess. When a question falls outside that information, it collects the visitor's details and the reason for the enquiry and passes them to your team to follow up. The chat itself is not handed over to a live person.

Does it work outside business hours?

Yes. The chatbot answers website visitors 24/7, and it can use your business hours and public holidays when someone asks whether you're open.

How do we add it to our website?

AiDial gives you a short code snippet for your website and approves your website's address, so the chatbot only runs on your site. Visitors open the chat panel with one click. AiDial's Australian team handles the setup.

Can we use the chatbot without an AiDial phone plan?

Yes. Choose a chat-only plan, or if you already use AiDial for calls, add the AI Chatbot Add-On to your plan.

Privacy, setup and pricing

Where is the chatbot hosted?

The chatbot runs on AiDial's platform, which is hosted in Australia. If your organisation needs every AI processing step kept onshore, ask about the Compliance plan.

How is personal information protected?

Personal details typed into the chat are redacted before transcripts are stored, chat records are protected with encryption and role-based access, and Compliance plans add envelope encryption for the original transcript. Collect only the details your team needs to follow up.

Should visitors know they're chatting with AI?

Yes. The chat panel can show a greeting and a privacy link that explain the visitor is talking with an AI assistant and how the chat is stored.

Can our team review the chats?

Yes. Each chat is saved as a redacted transcript, and chat summaries can be emailed to your team so enquiries are followed up.

How do we keep its answers up to date?

Tell the AiDial team when your services, prices, hours or policies change, and we update the approved information the chatbot answers from. Test a few real questions after each change.

Which systems can it connect to?

Supported calendars, booking systems and CRMs can be connected through their APIs, using the same integrations AiDial offers for calls. We confirm what each connection can do before launch.

What does setup involve?

AiDial's team loads your approved business information, connects any supported integrations, tests real questions with you and gives you the code for your website. Setup fees and any minimum subscription period are specified in your Scope of Work.

How much does it cost?

The AI Chatbot Add-On is $50 a month on any AiDial call plan. Chat-only plans are $49 (Starter) or $99 (Pro) a month, and Compliance plans are quoted. Integrations are quoted separately.

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