When you’re on a job site, you can’t answer the phone. But every missed call could be a new customer looking for a quote. AiDial’s AI receptionist answers every call 24/7, captures job details, books appointments into your calendar, and routes emergency callouts to on-call staff immediately.
From plumbing emergencies to electrical quotes, renovation enquiries to landscaping consultations, AI handles the front desk so your team can focus on the tools, not the phone.
Winning more jobs means following up faster. AiDial’s AI outbound calling follows up on every quote request, confirms upcoming appointments, sends job completion notifications, and requests reviews from satisfied customers.
With intelligent scheduling and natural Australian AI voices, your customers receive timely, professional communication that builds trust and drives repeat business. Turn one-off jobs into long-term client relationships.
Stop losing jobs from missed calls while you're on site. AI answers every call instantly, captures job details, and books appointments.
Route urgent calls to on-call staff day or night. Burst pipes, power outages, and security issues get immediate attention while routine enquiries are handled by AI.
AI manages your booking calendar, captures job specifications, and schedules site visits. No double-bookings, no missed appointments.
Direct integration with trade management platforms like ServiceM8, Tradify, AroFlo, Fergus, and more. Sync jobs, contacts, and scheduling.
Scale instantly during busy periods, storm seasons, or marketing campaigns without hiring temporary staff or missing opportunities.
Save significantly compared to hiring an office administrator. AI handles calls, bookings, and follow-ups while you focus on the job.
Empower your customers to book, reschedule, or cancel appointments anytime over the phone. Your AI agent seamlessly manages your calendar without any human intervention.
Instantly log call details, summaries, and outcomes in your CRM. Keep your customer records perfectly up-to-date and trigger automated workflows based on real-time call data.
Your AI agent can ask targeted questions to qualify leads over the phone, scoring them based on your criteria and routing high-value prospects directly to your sales team.
Our analytics dashboard turns your call data into a strategic asset. Easily visualise performance, understand customer engagement at a glance, and download complete call histories to make smarter, data-driven decisions.
Tell us your needs and discover how the AiDial™ platform can provide a more intelligent, secure, and cost-effective communication solution.
Yes. AiDial can answer after-hours calls, capture job details, follow your emergency or on-call rules, and send urgent alerts to the right person. It can also explain business hours, take non-urgent messages, and help callers book a suitable follow-up where that workflow is configured.
Yes. AiDial can ask for the service type, location, urgency, property access details, preferred times and caller contact details. That information can be used to route the call, create a job request, send a summary to staff, or trigger a quote or booking workflow.
AiDial can identify emergency-style requests from your approved call flow and escalate them according to your rules. For example, plumbing leaks, electrical hazards or lockout calls can be routed differently from routine quote requests, with clear handover or notification steps.
Yes, when connected to a supported calendar, booking or job management system. AiDial can check availability, collect the required job details, create a booking request or confirmed appointment, and only confirm a job when the connected system confirms it.
Yes. AiDial can use service-area rules, caller intent, job type, business hours and urgency to route the call or collect the right details. This helps separate emergency jobs, quote requests, warranty calls, supplier calls and existing-customer follow-ups.
AiDial can follow a fallback workflow, such as taking a detailed message, sending an SMS or email alert, creating a task, offering another contact path, or booking a follow-up. Transfer and escalation rules are scoped around your team structure and after-hours policy.
Yes, where the connected system and your policy allow it. AiDial can collect a job reference, caller details or address, then look up or update the relevant record through an approved integration. If the match is unclear, the safe path is to capture the request and hand it to staff.
Yes, depending on the system and available API access. AiDial can integrate with job management platforms such as ServiceM8, CRMs, calendars, SMS, email, webhooks and custom APIs. See our voice AI integrations page for more detail.
Yes. AiDial can send structured summaries by SMS, email, webhook or system update, including caller details, service type, location, urgency, preferred times and notes captured during the call. The exact fields are configured around your workflow.
Yes. AiDial can send appointment confirmations, callback notices, quote links, intake forms or missed-call follow-ups where SMS or email workflows are configured and permitted by your customer communication policy.
Yes, if those answers are supplied in your approved knowledge base. AiDial can explain service areas, callout fees, general process, warranty steps and preparation instructions, while escalating anything uncertain or outside the approved content.
Yes. AiDial can handle multiple concurrent calls, subject to your plan, telephony setup and provider capacity. We confirm expected call volume during scoping so the setup is sized for normal demand, storms, seasonal peaks or campaign periods.
Yes. AiDial can usually work with your current number through call forwarding, SIP routing, a dedicated number or porting, depending on your carrier and preferred call flow. We confirm the safest option during setup.
No. AiDial is the voice AI layer that answers calls, captures details, routes work and updates connected systems. Your job management, dispatch, quoting and invoicing systems remain the source of truth for operational decisions.
