When you’re on a job site, you can’t answer the phone. But every missed call could be a new customer looking for a quote. AiDial’s AI receptionist answers every call 24/7, captures job details, books appointments into your calendar, and routes emergency callouts to on-call staff immediately.
From plumbing emergencies to electrical quotes, renovation enquiries to landscaping consultations, AI handles the front desk so your team can focus on the tools, not the phone.
Winning more jobs means following up faster. AiDial’s AI outbound calling follows up on every quote request, confirms upcoming appointments, sends job completion notifications, and requests reviews from satisfied customers.
With intelligent scheduling and natural Australian AI voices, your customers receive timely, professional communication that builds trust and drives repeat business. Turn one-off jobs into long-term client relationships.
Stop losing jobs from missed calls while you're on site. AI answers every call instantly, captures job details, and books appointments.
Route urgent calls to on-call staff day or night. Burst pipes, power outages, and security issues get immediate attention while routine enquiries are handled by AI.
AI manages your booking calendar, captures job specifications, and schedules site visits. No double-bookings, no missed appointments.
Direct integration with trade management platforms like ServiceM8, Tradify, AroFlo, Fergus, and more. Sync jobs, contacts, and scheduling.
Scale instantly during busy periods, storm seasons, or marketing campaigns without hiring temporary staff or missing opportunities.
Save significantly compared to hiring an office administrator. AI handles calls, bookings, and follow-ups while you focus on the job.
Empower your customers to book, reschedule, or cancel appointments anytime over the phone. Your AI agent seamlessly manages your calendar without any human intervention.
Instantly log call details, summaries, and outcomes in your CRM. Keep your customer records perfectly up-to-date and trigger automated workflows based on real-time call data.
Your AI agent can ask targeted questions to qualify leads over the phone, scoring them based on your criteria and routing high-value prospects directly to your sales team.
Our analytics dashboard turns your call data into a strategic asset. Easily visualise performance, understand customer engagement at a glance, and download complete call histories to make smarter, data-driven decisions.
Tell us your needs and discover how the AiDial™ platform can provide a more intelligent, secure, and cost-effective communication solution.
You must provide Training Data as specified in your contract (typically within 14 days). Incomplete or inaccurate Training Data may result in delays or additional charges.
Our AI receptionist uses a new, dedicated number for seamless system integration. To continue using your main business number, you simply forward it to this new AI line – a quick process we can help with. Please be aware that this requires maintaining service for both your original number with your provider and the new AI line.
You will select your own phone number through our trusted telephony partner. This is to ensure compliance with Australian regulations, which require the number to be registered to your official business identity.
We provide a step-by-step guide to set up an account, select from a broad range of Australian local numbers for each state and national toll-free options, and then grant our team delegated access.
An AI Receptionist is a comprehensive solution capable of answering detailed FAQs, managing appointments, processing information based on business rules, integrating with CRM systems, and transferring calls when needed.
An AI Answering Service provides basic message-taking: collecting contact details, recording a brief message, and forwarding to email.
An AI Receptionist represents a full virtual staff member, while an answering service is equivalent to a basic voicemail system.
Through our Client Dashboard, you will have access to call transcripts, which you can download.
Yes, our solution can integrate with most third-party systems, provided they offer API access. This includes:
Our AI receptionist is customised using your business-specific data, such as documents, FAQs, and website information, to provide accurate and relevant responses.
Additionally, our AI receptionist can pull real-time data from your CRM, booking system, or internal databases, ensuring up-to-date information is provided to callers.
No. Our system uses natural conversation rather than traditional IVR menus. Callers can speak naturally as they would to a human receptionist, and the system understands their intent through conversational AI. This creates a more intuitive and efficient caller experience without the frustration of navigating complex phone trees.
Unlike traditional IVR systems or rule-based phone assistants that follow rigid scripts, our AI receptionist uses advanced natural language processing to engage in human-like, dynamic conversations. Powered by leading AI models, it understands context, learns from interactions, and responds intelligently.
Our AI receptionist can handle complex queries, route calls based on real-time needs, take messages, book appointments, and even escalate issues when necessary.
The system is configured with a customised script and system prompt that defines its personality, knowledge base, and operational parameters. This includes your business information, standard operating procedures, FAQ responses, greeting messages, and integration points with your existing systems.
Yes, you can provide your own greeting and script to ensure on-brand responses.
When the AI receptionist encounters a complex enquiry that it cannot resolve, it will automatically escalate the call to a human representative or take appropriate action based on your business rules.
Depending on the setup, the AI can transfer the caller to a live agent, send a follow-up request via email or SMS, or log the query for later review.
Your AI receptionist data is securely stored in enterprise-grade Australian data centres, with primary facilities located in Sydney, Melbourne, and Canberra. We ensure full compliance with Australian data privacy laws.
If you have specific compliance or business requirements, you can choose a preferred storage location.
We use your Training Data to develop, train, and operate your AI Call Agent (your configured service).
We do not use your Training Data to train AiDial’s general-purpose or core models.
We process the Training Data you provide to build and operate your AI Call Agent.
We also generate and store Call Data (e.g., recordings/transcripts/analytics) in line with your contract terms.
We may use your anonymised Call Data to improve your service.
We do not share your data except where necessary to deliver the service (e.g., infrastructure and technical processing), and as set out in your agreement and related policies.
The customer is responsible for informing callers they are interacting with an AI agent (where required by law) and ensuring appropriate consent is obtained where required.
AiDial guarantees 99.9% uptime from a hosting infrastructure perspective. The service may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.
Yes, the AI receptionist can support multiple languages and be localised for specific regions. This allows businesses to provide multilingual customer service.
Localisation also includes adapting responses to cultural nuances, accents, and regional terminology. Whether you need support for English, Mandarin, Spanish, or other languages, our AI receptionist can be tailored to meet your business needs.
Not necessarily. Our solution is designed as a workforce augmentation tool rather than a replacement. It excels at:
This allows your human team to focus on complex customer issues, high-value client interactions, and situations requiring creative problem-solving.
