AI Compliance for Australia’s Regulated Sectors.
Secure 7-Year Data Retention, Standard
Meeting Australia’s mandatory 7-year data retention laws is critical for regulated industries. AiDial makes it simple by automatically archiving all call records—including recordings and transcripts—as a standard, built-in feature.
All data is protected by enterprise-grade encryption and stored exclusively on Australian cloud servers to guarantee your data sovereignty. Focus on your clients with complete confidence, knowing your retention obligations are securely and automatically managed to the highest local standards.
Automated Redaction of Sensitive Information
Full Transcripts by Email.
Instant Summaries by SMS.
Multi-Layered Encryption for Your Customer Data
The security of your client and call data is our top priority. All sensitive data, including call recordings and transcripts, is encrypted at rest and during transit. This is complemented by field-level encryption for sensitive information within our database, ensuring your most critical assets are always protected to the highest standards.
Enterprise-Grade Security: Protecting Your AI Calls
- CrowdSec Technology for real-time blocking
- Web Application Firewall (WAF)
- Whitelist-only, strict cloud firewalls
- Encrypted sensitive data in databases
- Virtual Private Cloud (VPC) Isolation
- VPN-Secured Access
Comprehensive Audit Trail & Activity Logging
To meet Australia’s strict regulatory standards and ensure full accountability, AiDial provides a comprehensive and tamper-proof audit trail. Our system chronologically logs every critical event—from user logins and data access to configuration changes—creating an unalterable, single source of truth. This detailed logging gives you the critical visibility needed to manage your security, investigate any incidents, and confidently face internal or external compliance audits with a complete, trustworthy record of all platform activity.
Your Customer & Call Data is Never Used for AI Training
We guarantee your business data is never used to train AI models. This isn’t just a strict policy; it’s built into our technology. We exclusively use selective Large Language Models (LLMs) hosted in the Australia region that provide a contractual guarantee to never train on your data. This technical safeguard ensures your client conversations remain completely confidential and your proprietary information stays isolated, providing the absolute data sovereignty and privacy that Australian businesses demand.
Protection Against Downtime and Data Loss
True Resilience on a Multi-Cloud Australian Architecture
We proactively safeguard your operations with redundant systems and secure, regular backups, ensuring your data is always recoverable and your service is consistently reliable. We operate across multiple Australian cloud providers to protect your business from vendor-specific outages, ensuring your communications are always secure and available.
AiDialTM Platform: Keep Your Calls Australian
AI Receptionist
Answer calls 24/7 and automate appointments & CRM
AI Customer Support
Instantly resolve common customer queries, day or night
AI Answering Service
Turn every missed call into a qualified business lead
AI Scheduling Assistant
Automate appointment bookings and calendar management 24/7
AI Outbound Calling
AI handles follow-ups, surveys, appointments, and sales calls
SMS Automation
Automate reminders and follow-ups to reduce no-shows
Connect with Australian AI Experts
Tell us your needs and discover how the AiDial™ platform can provide a more intelligent, secure, and cost-effective communication solution.
