Connect Your Business Systems with Intelligent Voice AI
Automate Customer Calls Across All Your Business Tools
Stop juggling disconnected systems. AiDial’s voice AI integrations synchronise your AI receptionist with the software you already use—from healthcare practice management to CRM platforms. Every call, booking, and customer interaction flows automatically into your existing workflows, saving hours of manual data entry while keeping all data securely onshore in Australia.
Appointment Scheduling Software
Connect your voice AI receptionist to the world’s leading appointment scheduling platforms. Integrate with Calendly, Cal.com, Acuity Scheduling, Square Appointments, and more. Your AI handles booking requests in real-time—checking availability, confirming appointments, and sending automatic reminders across any scheduling platform your business uses.
Calendars
Sync your voice AI directly with major calendar platforms for seamless scheduling. Google Calendar integration with service account authentication enables real-time availability and instant bookings. Microsoft Outlook and Microsoft 365 Calendar integration keeps your business schedule synchronised. Apple iCloud Calendar support for iOS and macOS users. Additional support for Zoho Calendar and Yahoo Calendar ensures compatibility across all major calendar ecosystems.
CRM & Customer Data Integrations
Keep your customer relationships updated automatically with every voice AI call. Integrate with leading CRM platforms including HubSpot, Zoho CRM, Microsoft Dynamics 365, Pipedrive, Freshsales, Monday.com CRM, Zendesk Sell, ActiveCampaign, Close, and FluentCRM for WordPress. Your AI can look up customer records, create new contacts, log call outcomes, update deal stages, and sync interaction history—all during the conversation.
Healthcare Practice Management (PMS)
Connect your voice AI directly to Australia’s leading healthcare practice management systems. Halaxy integration uses FHIR R4 standards with OAuth2 authentication for secure patient data access and real-time appointment booking. Cliniko integration via REST API enables availability checking and appointment management. VisitBase supports chiropractic and allied health practices with specialised booking workflows. Integrations for Best Practice, Genie (Gen2), MedicalDirector, ZedMed, and HealthEngine are currently under development.
Restaurant & Hospitality Booking
Automate reservations across hospitality venues with voice AI integration. OpenTable integration handles restaurant reservations with real-time table availability, party size management, and special requests.
Accounting Software Integrations
Connect your voice AI receptionist to popular accounting and financial systems. Integrate with Xero, MYOB, QuickBooks, and FreshBooks for instant access to customer financial data. Your AI can look up invoices by customer name or number, check payment status, query account balances, and answer billing questions—all while maintaining Australian data privacy standards and compliance requirements.
Unified Communications
Extend your voice AI capabilities across multiple communication channels. RingCentral integration provides SMS messaging for appointment confirmations and follow-ups, call history access for conversation context, and contact management synchronisation. We deliver enterprise-grade telephony with local Australian numbers and international reach.
Custom API Integrations
Don’t see your software listed? If your system offers API access, we can build a custom voice AI integration. Our plugin-based architecture uses encrypted API connections with credentials managed through our Vault servers. We support OAuth2 authentication, automatic token refresh, and enterprise security standards. Contact our team to discuss your specific integration requirements.
Workflow Automation
AI Receptionist
Answer calls 24/7 and automate appointments & CRM
AI Customer Support
Instantly resolve common customer queries, day or night
AI Answering Service
Turn every missed call into a qualified business lead
AI Scheduling Assistant
Automate appointment bookings and calendar management 24/7
AI Outbound Calling
AI handles follow-ups, surveys, appointments, and sales calls
SMS Automation
Automate reminders and follow-ups to reduce no-shows
Voice AI Integration FAQs
What systems can AiDial voice AI integrate with?
AiDial integrates with a wide range of business systems including healthcare practice management systems (Halaxy, Cliniko, VisitBase), CRM platforms (FluentCRM, HubSpot, Salesforce), calendar systems (Google Calendar, Microsoft 365, Calendly), accounting software (Xero, MYOB), and communication platforms (RingCentral). We also support custom API integrations for proprietary systems.
How do voice AI integrations work technically?
Our integrations connect via secure REST APIs with OAuth2 authentication. During calls, the voice AI accesses real-time data from your systems—checking appointment availability, retrieving customer records, or verifying account details. All API credentials are encrypted and stored in HashiCorp Vault with automatic token refresh. Data transmission uses TLS 1.3 encryption.
Is my integration data kept secure and onshore in Australia?
Yes. All integration data is processed and stored on Australian servers. We never transfer your business data offshore. API credentials are encrypted at rest using Vault Transit encryption, and all connections use enterprise-grade TLS encryption. We comply with Australian Privacy Act requirements and maintain SOC 2 Type II controls.
Can you integrate with our custom or proprietary software?
Yes, if your system offers API access, we can build a custom integration. Our plugin-based architecture supports REST APIs, GraphQL, SOAP, and webhook-based systems. We work with your technical team to understand your API documentation and develop secure, reliable integrations tailored to your specific workflows.
How long does it take to set up an integration?
Standard integrations with supported platforms like Halaxy, Cliniko, or Google Calendar typically take 1-3 business days. Custom integrations with proprietary systems may require 1-2 weeks depending on complexity, API documentation quality, and testing requirements. We provide detailed timelines during the discovery phase.
What healthcare practice management systems do you support?
We support Australia’s leading healthcare PMS platforms including Halaxy (via FHIR R4 standards with OAuth2), Cliniko (REST API), VisitBase (for chiropractic and allied health), Best Practice, Medical Director, and Genie Solutions. Each integration enables real-time appointment booking, patient verification, and availability checking.
Can the voice AI book appointments directly into our calendar?
Yes. Our calendar integrations allow the voice AI to check real-time availability, book appointments, send confirmation messages, and handle rescheduling—all during the call. We support Google Calendar, Microsoft 365/Outlook, Calendly, Acuity Scheduling, and most practice management system calendars.
How does CRM integration work during calls?
When a caller identifies themselves, the voice AI queries your CRM to retrieve their customer record. This enables personalised greetings, access to purchase history, case notes, and account status. After the call, interaction summaries and any updates are automatically logged back to your CRM, keeping records current without manual data entry.
What happens if an integration API is temporarily unavailable?
Our system includes failover handling for integration outages. If a primary integration is unavailable, the voice AI continues handling calls with available information and can offer callbacks when systems restore. Critical integrations are monitored 24/7 with automatic alerting. Failed API calls are queued for retry when connectivity resumes.
Can I see logs of all integration activity?
Yes. Our analytics dashboard includes detailed integration logs showing all API calls, data retrieved, and actions taken during each call. This includes timestamps, response times, success/failure status, and data synced. Logs are retained according to your data retention policy and are available for compliance auditing.
Ready to Connect Your Voice AI?
Contact our Australian team to discuss your voice AI integration requirements. Whether you're using one of our supported platforms or need a custom solution, we'll help you create seamless connections between your AI receptionist and existing business systems. All integrations maintain Australian data sovereignty with enterprise-grade security.
