Stop losing opportunities from missed calls and after-hours enquiries.
Operate with confidence, knowing your data is hosted locally and meets all privacy laws.
Direct integration with your calendar and CRM systems. Every appointment and lead is automatically captured and organised, saving hours of admin work.
Meet any customer demand by instantly scaling to manage peak enquiry volumes and business growth, without the overhead of extra staff.
Enjoy uninterrupted customer service without sick days, holidays, or staff turnover disruption. Your AI specialises in consistent, reliable support around the clock.
Save up to 70% compared to the cost of full-time reception staff and office space.
Empower your customers to book, reschedule, or cancel appointments anytime over the phone. Your AI agent seamlessly manages your calendar without any human intervention.
Instantly log call details, summaries, and outcomes in your CRM. Keep your customer records perfectly up-to-date and trigger automated workflows based on real-time call data.
Your AI agent can ask targeted questions to qualify leads over the phone, scoring them based on your criteria and routing high-value prospects directly to your sales team.
For organisations with strict sovereignty, isolation, or procurement requirements, AiDial can be deployed as a dedicated Australian voice AI environment. Core services, data stores, networking, and access controls are provisioned for your organisation, giving you stronger separation, tighter governance, and a deployment model suited to government, healthcare, and other security-sensitive operations.
Natural conversations don’t have awkward pauses. Our AI is designed to replicate that seamless flow. Because every component of the AiDial™ platform is hosted locally, we can process conversations with near-zero delay. This means your customers get an immediate, intelligent response every time, leading to higher satisfaction and more productive calls.
Our analytics dashboard turns your call data into a strategic asset. Easily visualise performance, understand customer engagement at a glance, and download complete call histories to make smarter, data-driven decisions.
Tell us how your care team handles intake, referrals, family enquiries and after-hours calls. We will map a practical AiDial workflow that fits your risk, systems and staffing model.
Yes. AiDial can answer after-hours and public-holiday calls using your approved care rules. It can capture the caller’s details, identify the reason for the call, provide approved information, and escalate urgent matters to your on-call contact.
Yes. AiDial can collect structured details from participants, family members, referrers, plan managers and support coordinators, then send a clear summary to your team for follow-up.
Yes, when your escalation rules are configured. AiDial can recognise urgent language, service interruption concerns, safety issues and time-sensitive requests, then transfer or notify the right person according to your policy.
AiDial can capture the enquiry, ask approved intake questions and route the request to the right team. It should not provide plan, funding, legal or clinical advice unless the response is approved by your organisation.
AiDial follows a safe fallback workflow. It can take a detailed message, send an SMS or email alert, create a callback task where available, or transfer the caller to staff instead of pretending an update has been completed.
Yes. Calls can be transferred based on business hours, caller type, service area, urgency, location or your escalation rules. AiDial can also pass a concise call summary so staff receive the context before they respond.
Yes. AiDial can send SMS or email confirmations, intake links, referral prompts, missed-call alerts and internal summaries where those workflows are configured and permitted by your consent settings.
AiDial can be configured for Australian care workflows with consent prompts, access controls, retention settings, redaction and Australian hosting options. Your organisation remains responsible for its privacy policy, service governance and approved call-handling rules.
Yes. AiDial supports configurable consent workflows for recording and transcription. If a caller declines, the call can follow your approved path, such as transfer, message capture without recording, or staff follow-up.
AiDial can use controlled access, secure transport, encryption, retention controls and redaction for sensitive information. We configure what is stored, who can access it, how long it is retained, and which details are removed from transcripts or summaries.
Yes, where identity checks are configured. AiDial can ask approved verification questions, use caller lookup or request a code before protected actions. Ambiguous or failed matches can be escalated to your team.
No. AiDial is designed for reception, intake, routing and approved information workflows. It can answer from your approved service information, but complex support, clinical, legal or plan advice should be escalated to qualified staff.
Yes, depending on the system and available API access. AiDial can also start with low-friction delivery by sending structured summaries via email, SMS or webhook, then add deeper integrations where your systems support them.
Yes. AiDial can answer from approved FAQs, website content, service descriptions, eligibility notes and intake instructions that you provide, with rules for when it should transfer, take a message or ask staff to respond.
