Stop losing opportunities from missed calls, walk-ins, and after-hours enquiries.
Operate with confidence, knowing your data is hosted locally and meets all privacy laws.
Direct integration with your calendar and CRM systems. Every appointment and lead is automatically captured and organised, saving hours of admin work.
Meet any customer demand by instantly scaling to manage peak enquiry volumes and business growth, without the overhead of extra staff.
Enjoy uninterrupted customer service without sick days, holidays, or staff turnover disruption. Your AI specialises in consistent, reliable support around the clock.
Save up to 70% compared to the cost of full-time reception staff and office space.
Empower your customers to book, reschedule, or cancel appointments anytime over the phone. Your AI agent seamlessly manages your calendar without any human intervention.
Instantly log call details, summaries, and outcomes in your CRM. Keep your customer records perfectly up-to-date and trigger automated workflows based on real-time call data.
Your AI agent can ask targeted questions to qualify leads over the phone, scoring them based on your criteria and routing high-value prospects directly to your sales team.
The complete solution to automate your front desk and capture every lead.
Full compliance for sensitive industries with 7-year retention and audit trails.
A dedicated, private AI for ultimate security and advanced regulatory compliance.
When your organisation demands absolute privacy, we deliver the impossible: a completely isolated voice AI environment built exclusively for you. Every component—from AI models and databases to speech processing and VPN access—operates on your dedicated Australian server with zero shared infrastructure. No other provider in Australia can deliver this level of complete isolation across the entire voice AI stack, making it the ultimate solution for government agencies, healthcare providers, and enterprises with extreme security requirements.
Our analytics dashboard turns your call data into a strategic asset. Easily visualise performance, understand customer engagement at a glance, and download complete call histories to make smarter, data-driven decisions.
AiDial protects your business with smart caller verification. Our system automatically recognises returning customers through CRM integration, verifies identities with security questions, and sends SMS codes for sensitive transactions. Callers experience a seamless process while your data stays protected.
A natural conversation doesn’t have awkward pauses. Our AI is designed to replicate that seamless flow. Because every component of the AiDial™ platform is hosted locally, we can process conversations with near-zero delay. This means your customers get an immediate, intelligent response every time, leading to higher satisfaction and more productive calls.
Tell us your needs and discover how the AiDial™ platform can provide a more intelligent, secure, and cost-effective communication solution.
The development and deployment time varies depending on the complexity of the AI receptionist. Most projects under our Starter/Pro plans are completed within 2-4 weeks, while more advanced solutions with custom integrations, call routing, and CRM connectivity may require additional time.
We work closely with you to optimise the setup for your business needs, ensuring seamless deployment and efficient operation from day one.
We follow a structured delivery process, including:
You must provide Training Data as specified in your contract (typically within 14 days). Incomplete or inaccurate Training Data may result in delays or additional charges.
Our AI receptionist uses a new, dedicated number for seamless system integration. To continue using your main business number, you simply forward it to this new AI line – a quick process we can help with. Please be aware that this requires maintaining service for both your original number with your provider and the new AI line.
You will select your own phone number through our trusted telephony partner. This is to ensure compliance with Australian regulations, which require the number to be registered to your official business identity.
We provide a step-by-step guide to set up an account, select from a broad range of Australian local numbers for each state and national toll-free options, and then grant our team delegated access.
No. Our system uses natural conversation rather than traditional IVR menus. Callers can speak naturally as they would to a human receptionist, and the system understands their intent through conversational AI. This creates a more intuitive and efficient caller experience without the frustration of navigating complex phone trees.
Unlike traditional IVR systems or rule-based phone assistants that follow rigid scripts, our AI receptionist uses advanced natural language processing to engage in human-like, dynamic conversations. Powered by leading AI models, they understand context, learn from interactions, and respond intelligently.
Our AI receptionist can handle complex queries, route calls based on real-time needs, take messages, book appointments, and even escalate issues when necessary.
Yes. All standard plans include support for up to 30 concurrent calls. This means the system can manage 30 separate conversations simultaneously without any degradation in service quality. Unlike human staff who can handle one call at a time, our solution provides consistent performance across all concurrent calls.
Higher capacity options are available for enterprises with greater call volumes.
The system is configured with a customised script and system prompt that defines its personality, knowledge base, and operational parameters. This includes your business information, standard operating procedures, FAQ responses, greeting messages, and integration points with your existing systems.
Yes, you can provide your own greeting and script to ensure on-brand responses.
Your AI receptionist knowledge base can be regularly updated to keep responses accurate and relevant. Updates can include new FAQs, service changes, business policies, or call handling improvements.
Depending on your plan, updates can be managed by our team, automated via system integrations, or updated manually through an easy-to-use interface.
When the AI receptionist encounters a complex enquiry it cannot resolve, it will automatically escalate the call to a human representative or take appropriate action based on your business rules.
Depending on the setup, the AI can transfer the caller to a live agent, send a follow-up request via email or SMS, or log the query for later review.
An AI Receptionist is a comprehensive solution capable of answering detailed FAQs, managing appointments, processing information based on business rules, integrating with CRM systems, and transferring calls when needed.
An AI Answering Service provides basic message-taking: collecting contact details, recording a brief message, and forwarding to email.
An AI Receptionist represents a full virtual staff member, while an answering service is equivalent to a basic voicemail system.
Through our Client Dashboard, you will have access to call transcripts, which you can download.
Yes, our solution can integrate with most third-party systems, provided they offer API access. This includes:
Our AI receptionist is customised using your business-specific data, such as documents, FAQs, and website information, to provide accurate and relevant responses.
Additionally, our AI receptionist can pull real-time data from your CRM, booking system, or internal databases, ensuring up-to-date information is provided to callers.
Your AI receptionist data is securely stored in enterprise-grade Australian data centres, with primary facilities located in Sydney, Melbourne, and Canberra. We ensure full compliance with Australian data privacy laws.
If you have specific compliance or business requirements, you can choose a preferred storage location.
We use your Training Data to develop, train, and operate your AI Call Agent (your configured service).
We do not use your Training Data to train AiDial’s general-purpose/core models.
We process the Training Data you provide to build and operate your AI Call Agent.
We also generate and store Call Data (e.g., recordings/transcripts/analytics) in line with your contract terms.
We may use your anonymised Call Data to improve your service.
We do not share your data except where necessary to deliver the service (e.g., infrastructure and technical processing), and as set out in your agreement and related policies.
The customer is responsible for informing callers they are interacting with an AI agent (where required by law) and ensuring appropriate consent is obtained where required.
AiDial guarantees 99.9% uptime from a hosting infrastructure perspective. The service may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.
We offer 100% Australian-based ongoing support and maintenance to ensure your AI receptionist runs smoothly. This includes regular updates, security patches, and performance monitoring.
Depending on your plan, we also offer content and call flow updates, system integration support, and priority support with a dedicated account manager for higher-tier plans.
Yes, the AI receptionist can support multiple languages and be localised for specific regions. This allows businesses to provide multilingual customer service.
Localisation also includes adapting responses to cultural nuances, accents, and regional terminology. Whether you need support for English, Mandarin, Spanish, or other languages, our AI voice agents can be tailored to meet your business needs.
Not necessarily. Our solution is designed as a workforce augmentation tool rather than a replacement. It excels at:
This allows your human team to focus on complex customer issues, high-value client interactions, and situations requiring creative problem-solving.
