Use the connected platform only for the actions, data and rules approved for your AiDial setup.
Complete supported tasks during the call and return a clear outcome without exposing internal platform identifiers.
Transfer the call or arrange follow-up when a request needs staff, permission or an action the integration does not support.
Yes. AiDial has a documented ServiceM8 integration for the supported actions described on this page. Each client connection is configured and tested for its own workflow.
AiDial maps the ServiceM8 customer, job, category, staff and allocation rules the business wants to expose during calls.
AiDial can look up or create customers, create and review jobs, check status, accept a quote, and run configured schedule actions such as book, reschedule or cancel.
AiDial can look up or create customers, create and review jobs, check status, accept a quote, and run configured schedule actions such as book, reschedule or cancel.
The schedule tool checks existing job activities for the requested date and staff. It can also list staff or use approved allocation windows when configured.
ServiceM8 job scheduling is not an open consumer appointment calendar. Available job, quote and allocation actions are limited to the approved project configuration. AiDial can transfer the call or arrange staff follow-up under the configured rules.
Caller-number lookup can support identity verification when the project enables it. Customer and job actions still follow the business’s configured rules.
No. Provider IDs, credentials and raw API payloads stay internal. Caller-facing responses contain only the information needed to continue the approved workflow.
Caller-number lookup can support identity verification when the project enables it. Customer and job actions still follow the business’s configured rules. A single identifier is not treated as blanket permission for other actions.
ServiceM8 receives the customer, job and scheduling fields required for the chosen action. Internal UUIDs remain out of the caller conversation.
ServiceM8 job scheduling is not an open consumer appointment calendar. Available job, quote and allocation actions are limited to the approved project configuration.
AiDial’s Australian-based team maps the ServiceM8 workflow, tests the supported actions and helps maintain the approved configuration.
Tell us how your field service business uses ServiceM8 and which calls you want AiDial to handle. We will confirm the supported actions, setup work and testing required before launch.
