AiDial automates defined phone workflows for teams managing inbound queues, outbound reminders, callbacks and follow-up calls. The platform combines telephony, call logic and structured outcomes, with Australian hosting options and human handover where a call needs judgement.
Answer calls 24/7 and automate appointments & CRM
AI handles follow-ups, surveys, appointments, and sales calls
Automate booking, reminders and follow-ups to reduce no-shows
Custom voice AI solutions for complex and high-volume operations
A scoped deployment can use Australian runtime and storage. The project also decides whether to retain a recording, transcript, summary or structured outcome, and for how long. Keeping fewer records can be safer than retaining every available artefact.
Supported CRM, helpdesk, booking and calendar connectors can record approved outcomes or start the next action. The field map should distinguish an attempted call from a confirmed result. See AiDial’s integration options and verify the required operation.
Empower your customers to book, reschedule, or cancel appointments anytime over the phone. Your AI agent seamlessly manages your calendar without any human intervention.
Instantly log call details, summaries, and outcomes in your CRM. Keep your customer records perfectly up-to-date and trigger automated workflows based on real-time call data.
Your AI agent can ask targeted questions to qualify leads over the phone, scoring them based on your criteria and routing high-value prospects directly to your sales team.
Inbound calls can route by intent, business hours and available destinations. Outbound calls need separate outcomes for answered, voicemail, no answer, declined and follow-up required, so staff know what happened without reading a full transcript.
Select an Australian voice and test names, numbers, interruptions, voicemail detection and confirmation wording. A prompt that reads well on screen may still be unclear on a mobile call or noisy line.
Stop losing opportunities from missed calls, walk-ins, and after-hours enquiries.
Operate with confidence, knowing your data is hosted locally and meets all privacy laws.
Direct integration with your calendar and CRM systems. Every appointment and lead is automatically captured and organised, saving hours of admin work.
Meet any customer demand by instantly scaling to manage peak enquiry volumes and business growth, without the overhead of extra staff.
Enjoy uninterrupted customer service without sick days, holidays, or staff turnover disruption. Your AI specialises in consistent, reliable support around the clock.
Save up to 70% compared to the cost of full-time staff and office space.
Our analytics dashboard turns your call data into a strategic asset. Easily visualise performance, understand customer engagement at a glance, and download complete call histories to make smarter, data-driven decisions.
A natural conversation doesn’t have awkward pauses. Our AI is designed to replicate that seamless flow. Because every component of the AiDial™ platform is hosted locally, we can process conversations with near-zero delay. This means your customers get an immediate, intelligent response every time, leading to higher satisfaction and more productive calls.
Bring the call objective, expected volume, current phone setup and every outcome staff need to see. AiDial can assess the workflow and identify its consent, routing and integration requirements.
AiDial helps the operations team define call states, retry rules, handovers and integration responses. Test cases should include voicemail, no answer, unavailable staff, provider errors and callers who ask not to continue. Support for an AI call centre agent should include testing of queue, routing and staff handover rules.
It is software that answers or places configured calls, follows approved call logic and records a structured outcome. It transfers to staff or stops when the call reaches a boundary outside that logic.
Overflow, reminders, booking requests, service-status enquiries and callback capture are common starting points. The queue needs clear answers, destinations and failure rules.
Yes, for an approved workflow and contact list. The project must also define consent, calling hours, do-not-call handling and what the agent should do after each outcome.
Concurrent capacity is selected in the telephony and project design. Use measured peak traffic and test the intended capacity before increasing it.
The project can combine caller intent, hours and available destinations. Every route also needs an alternative for unavailable staff or a failed transfer.
The agent follows the configured transfer or callback path and provides the permitted context already collected. It should not argue with a caller who wants staff assistance.
Retry behaviour can be configured where appropriate, but the schedule, attempt limit and stop conditions must be approved for the campaign.
Often, existing numbers can route to AiDial for selected queues or times. Outbound presentation and inbound forwarding depend on the carrier and telephony design.
Define outcomes that staff can act on, such as confirmed, message taken, transfer completed, voicemail, no answer, declined and manual follow-up. Avoid a single generic completed status.
AiDial can use Australian runtime and storage for a scoped deployment. The project record should specify which artefacts are retained and the storage and deletion settings for each one.
Yes. Recording and transcription are separate project settings. The call flow follows the consent and fallback rules selected for that use case.
Configured redaction can mask supported identifiers in retained text. The workflow should still avoid asking for information that is unnecessary for the call objective.
A supported connector can write approved fields to a CRM, booking platform or helpdesk. The mapping should preserve the difference between an attempt and a confirmed action.
Review answer rates, outcome distribution, transfers, failed tools, caller drop-off and records that staff corrected. These measures reveal operational problems that a conversation score may miss.
Timing depends on the number of call paths, telephony changes, integrations and acceptance cases. AiDial confirms the schedule after reviewing those inputs.
Usage, concurrent capacity, outbound requirements and integration work affect the scope. Current standard plans are published on the AiDial pricing page.
