AI Receptionist Costs with Clear Contract Terms

A Call Unit is a connected call of up to 10 minutes. Each started further 10-minute block uses another Call Unit, so a call lasting 30 minutes uses three. Voicemail, answering-machine, wrong-number, very short and immediate-hang-up connections count. Ringing, no-answer, busy and failed attempts that never connect do not.

Ringing without connection, busy responses and failed attempts that never connect do not use your allowance. Once a call connects to a person, voicemail, answering machine or other automated answering service, it counts as a Call Unit, including a wrong-number, very short or immediate-hang-up connection.

No. Each plan includes a set number of calls per month that reset at the start of your billing cycle, so unused calls don’t carry over.

Calls keep running and there is no customer-set overage ceiling. Additional Call Units are billed at your plan’s extra-call rate ($2.49 on Core, $1.99 on Scale, $1.49 on Max). Upgrades and downgrades take effect at the start of the next billing cycle.

Your monthly SMS allowance covers messages sent on your behalf, such as booking confirmations, reminders, follow-ups, and call alerts. SMS allowances are included with AI Receptionist plans; outbound calling plans do not include one.

Setup fees and the implementation work included are specified in your Scope of Work. We configure your AI, train it on the agreed business information, connect the agreed phone setup and test it with you before go-live according to that scope.

Your Scope of Work may specify a minimum subscription period. Cancellation takes effect at the end of the current paid billing cycle, but not before any minimum subscription period in your Scope of Work ends. Service continues until the effective cancellation date. Upgrades and downgrades take effect at the start of the next billing cycle.

• Deployment to a Test Environment
• Your testing and written feedback (within the agreed period)
• Up to two revision rounds during the revision period
• Final deployment to your dedicated AI phone number

You must provide Training Data as specified in your contract (typically within 14 days). Incomplete or inaccurate Training Data may result in delays or additional charges.

Our AI receptionist uses a new, dedicated number for seamless system integration. To continue using your main business number, you simply forward it to this new AI line – a quick process we can help with. Please be aware that this requires maintaining service for both your original number with your provider and the new AI line.

Unless your Scope of Work provides for a customer-supplied or ported number, AiDial obtains and provisions the number through its telecommunications provider. You may choose from the numbers available and eligible when the service is provisioned, but a particular number, prefix or location cannot be guaranteed.

Unless agreed otherwise in writing, the number remains registered to or controlled by AiDial or its provider. Choosing or using it does not transfer ownership or guarantee that it can be ported or retained after termination.

Through our Client Dashboard, you will have access to call transcripts, which you can download.

Yes, our solution can integrate with most third-party systems, provided they offer API access. This includes:

• Creating or updating customer records
• Scheduling, modifying, or cancelling appointments
• Retrieving information (account details, appointment availability)
• Creating tickets or support requests

Our AI receptionist is customised using your business-specific data, such as documents, FAQs, and website information, to provide accurate and relevant responses.

Additionally, our AI receptionist can pull real-time data from your CRM, booking system, or internal databases, ensuring up-to-date information is provided to callers.

No. Our system uses natural conversation rather than traditional IVR menus. Callers can speak naturally as they would to a human receptionist, and the system understands their intent through conversational AI. This creates a more intuitive and efficient caller experience without the frustration of navigating complex phone trees.

Unlike traditional IVR systems or rule-based phone assistants that follow rigid scripts, our AI receptionist uses advanced natural language processing to engage in human-like, dynamic conversations. Powered by leading AI models, it understands context, learns from interactions, and responds intelligently.

Our AI receptionist can handle complex queries, route calls based on real-time needs, take messages, book appointments, and even escalate issues when necessary.

The system is configured with a customised script and system prompt that defines its personality, knowledge base, and operational parameters. This includes your business information, standard operating procedures, FAQ responses, greeting messages, and integration points with your existing systems.

Yes, you can provide your own greeting and script to ensure on-brand responses.

The standard Knowledge Base allowance is 6,000 words, approximately 10 single-sided A4 pages in Arial 10 point with single spacing and standard margins. Scripts, call flows, greetings, compliance notices and routing instructions do not count toward that allowance.

All plans include one small Knowledge Base update per billing cycle with no rollover, such as adding, changing or removing one FAQ or one product or service entry. Larger or multiple updates are quoted according to scope and scale.

When the AI receptionist encounters a complex enquiry that it cannot resolve, it will automatically escalate the call to a human representative or take appropriate action based on your business rules.

Depending on the setup, the AI can transfer the caller to a live agent, send a follow-up request via email or SMS, or log the query for later review.

Your AI receptionist data is securely stored in enterprise-grade Australian data centres, with primary facilities located in Sydney, Melbourne, and Canberra. We ensure full compliance with Australian data privacy laws.

If you have specific compliance or business requirements, you can choose a preferred storage location.

We use your Training Data to develop, train, and operate your AI Call Agent (your configured service).

We do not use your Training Data to train AiDial’s general-purpose or core models.

We process the Training Data you provide to build and operate your AI Call Agent.

We also generate and store Call Data (e.g., recordings/transcripts/analytics) in line with your contract terms.

We may use your anonymised Call Data to improve your service.

We do not share your data except where necessary to deliver the service (e.g., infrastructure and technical processing), and as set out in your agreement and related policies.

The customer is responsible for informing callers they are interacting with an AI agent (where required by law) and ensuring appropriate consent is obtained where required.

AiDial guarantees 99.9% uptime from a hosting infrastructure perspective. The service may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.

Yes, the AI receptionist can support multiple languages and be localised for specific regions. This allows businesses to provide multilingual customer service.

Localisation also includes adapting responses to cultural nuances, accents, and regional terminology. Whether you need support for English, Mandarin, Spanish, or other languages, our AI receptionist can be tailored to meet your business needs.

Not necessarily. Our solution is designed as a workforce augmentation tool rather than a replacement. It excels at:

• Handling high-volume, repetitive enquiries efficiently
• Managing calls during after-hours or peak times
• Processing routine administrative tasks
• Ensuring no call goes unanswered during busy periods

This allows your human team to focus on complex customer issues, high-value client interactions, and situations requiring creative problem-solving.