Provide timely responses to phone calls and enquiries from residents, ensuring no request for help or information is overlooked.
All data is securely hosted onshore in Australia, meeting strict government and privacy requirements.
Seamlessly connect citizens to the right department, service, or staff member without long wait times or confusion.
Easily manage spikes in calls during emergencies, community events, or peak times without overloading staff.
Free up frontline employees from repetitive phone tasks so they can focus on delivering quality public services.
Cut operational costs while maintaining consistent, reliable, and accessible support for your community 24/7.
For organisations with strict sovereignty, isolation, or procurement requirements, AiDial can be deployed as a dedicated Australian voice AI environment. Core services, data stores, networking, and access controls are provisioned for your organisation, giving you stronger separation, tighter governance, and a deployment model suited to government, healthcare, and other security-sensitive operations.
Natural conversations don’t have awkward pauses. Our AI is designed to replicate that seamless flow. Because every component of the AiDial™ platform is hosted locally, we can process conversations with near-zero delay. This means your customers get an immediate, intelligent response every time, leading to higher satisfaction and more productive calls.
Our analytics dashboard turns your call data into a strategic asset. Easily visualise performance, understand customer engagement at a glance, and download complete call histories to make smarter, data-driven decisions.
To discuss a pilot or rollout of Council Call Centre, contact AiDial by email, phone, or the online request form. Pilots can be configured with agency-specific scripts, service categories, and escalation contacts. Implementation is typically completed within a few business days.
Yes. AiDial can answer after-hours calls, provide approved service information, capture requests, explain office hours and escalate urgent issues according to your agency or department rules. Public holidays and custom closure dates can be configured.
Yes. AiDial can ask structured questions to identify the relevant service, location, urgency and caller need, then route the call, create a service request or send the caller to the correct channel based on your approved workflow.
Yes. AiDial can act as a front-door assistant, guiding callers to the right team, form, information page or phone pathway. For complex or sensitive matters, it can capture the request and arrange a staff follow-up.
Yes, when connected to a supported calendar, booking or case system. AiDial can collect the service type, preferred time, location and caller details, then create a booking or callback request according to your rules.
AiDial can handle multiple concurrent calls, subject to your plan, telephony setup and provider capacity. For campaigns, outages or public notices, we scope call volume, routing rules, approved responses and escalation paths before launch.
Yes. AiDial scripts can be written in plain language and tested for common caller journeys. We can configure slower, clearer prompts, repeat options, transfer paths and approved alternate channels where your organisation requires them.
Yes. AiDial can answer from approved FAQs, website content, service guides and policy information that you provide. It should stay within approved content and escalate anything uncertain, sensitive or outside scope to staff.
AiDial can be configured for public sector workflows with Australian hosting options, consent prompts, access controls, retention settings, redaction and audit-friendly reporting. Your organisation remains responsible for its privacy notices, governance and approved use cases.
Yes. AiDial supports configurable consent workflows and recording notices. If a caller declines recording or transcription, the assistant can follow your approved path, such as transfer, continue unrecorded, take a message or end the call.
AiDial can use controlled access, secure transport, encryption, retention controls and redaction for sensitive information. We configure who can access records, how long they are retained and which details should be masked or excluded from reports.
Yes, depending on the system and available API access. AiDial can integrate with case management systems, CRMs, calendars, email, SMS, webhooks and custom APIs. See our voice AI integrations page for more detail.
Yes, where the connected system supports it. AiDial can create service requests, tasks, case notes or notifications from structured call data. We define required fields, validation rules and fallback handling before go-live.
No. AiDial is designed for reception, information, routing, intake and approved workflow automation. Eligibility decisions, legal advice, emergency response decisions and statutory determinations should remain with authorised staff or the appropriate emergency service.
Yes, where configured. AiDial can report on call volumes, intents, missed-call recovery, transfers, service request types, outcomes and follow-up activity. Reporting fields are scoped around your operational and privacy requirements.
