Provide timely responses to phone calls and enquiries from residents, ensuring no request for help or information is overlooked.
All data is securely hosted onshore in Australia, meeting strict government and privacy requirements.
Seamlessly connect citizens to the right department, service, or staff member without long wait times or confusion.
Easily manage spikes in calls during emergencies, community events, or peak times without overloading staff.
Free up frontline employees from repetitive phone tasks so they can focus on delivering quality public services.
Cut operational costs while maintaining consistent, reliable, and accessible support for your community 24/7.
For organisations with strict sovereignty, isolation, or procurement requirements, AiDial can be deployed as a dedicated Australian voice AI environment. Core services, data stores, networking, and access controls are provisioned for your organisation, giving you stronger separation, tighter governance, and a deployment model suited to government, healthcare, and other security-sensitive operations.
Natural conversations don’t have awkward pauses. Our AI is designed to replicate that seamless flow. Because every component of the AiDial™ platform is hosted locally, we can process conversations with near-zero delay. This means your customers get an immediate, intelligent response every time, leading to higher satisfaction and more productive calls.
Our analytics dashboard turns your call data into a strategic asset. Easily visualise performance, understand customer engagement at a glance, and download complete call histories to make smarter, data-driven decisions.
To discuss a pilot or rollout of Automated Public Assistance Company, contact AiDial by email, phone, or the online request form. Pilots can be configured with agency-specific scripts, service categories, and escalation contacts. Implementation is typically completed within a few business days.
You must provide Training Data as specified in your contract (typically within 14 days). Incomplete or inaccurate Training Data may result in delays or additional charges.
Our AI receptionist uses a new, dedicated number for seamless system integration. To continue using your main business number, you simply forward it to this new AI line – a quick process we can help with. Please be aware that this requires maintaining service for both your original number with your provider and the new AI line.
You will select your own phone number through our trusted telephony partner. This is to ensure compliance with Australian regulations, which require the number to be registered to your official business identity.
We provide a step-by-step guide to set up an account, select from a broad range of Australian local numbers for each state and national toll-free options, and then grant our team delegated access.
An AI Receptionist is a comprehensive solution capable of answering detailed FAQs, managing appointments, processing information based on business rules, integrating with CRM systems, and transferring calls when needed.
An AI Answering Service provides basic message-taking: collecting contact details, recording a brief message, and forwarding to email.
An AI Receptionist represents a full virtual staff member, while an answering service is equivalent to a basic voicemail system.
Through our Client Dashboard, you will have access to call transcripts, which you can download.
Yes, our solution can integrate with most third-party systems, provided they offer API access. This includes:
Our AI receptionist is customised using your business-specific data, such as documents, FAQs, and website information, to provide accurate and relevant responses.
Additionally, our AI receptionist can pull real-time data from your CRM, booking system, or internal databases, ensuring up-to-date information is provided to callers.
No. Our system uses natural conversation rather than traditional IVR menus. Callers can speak naturally as they would to a human receptionist, and the system understands their intent through conversational AI. This creates a more intuitive and efficient caller experience without the frustration of navigating complex phone trees.
Unlike traditional IVR systems or rule-based phone assistants that follow rigid scripts, our AI receptionist uses advanced natural language processing to engage in human-like, dynamic conversations. Powered by leading AI models, it understands context, learns from interactions, and responds intelligently.
Our AI receptionist can handle complex queries, route calls based on real-time needs, take messages, book appointments, and even escalate issues when necessary.
The system is configured with a customised script and system prompt that defines its personality, knowledge base, and operational parameters. This includes your business information, standard operating procedures, FAQ responses, greeting messages, and integration points with your existing systems.
Yes, you can provide your own greeting and script to ensure on-brand responses.
When the AI receptionist encounters a complex enquiry that it cannot resolve, it will automatically escalate the call to a human representative or take appropriate action based on your business rules.
Depending on the setup, the AI can transfer the caller to a live agent, send a follow-up request via email or SMS, or log the query for later review.
Your AI receptionist data is securely stored in enterprise-grade Australian data centres, with primary facilities located in Sydney, Melbourne, and Canberra. We ensure full compliance with Australian data privacy laws.
If you have specific compliance or business requirements, you can choose a preferred storage location.
We use your Training Data to develop, train, and operate your AI Call Agent (your configured service).
We do not use your Training Data to train AiDial’s general-purpose or core models.
We process the Training Data you provide to build and operate your AI Call Agent.
We also generate and store Call Data (e.g., recordings/transcripts/analytics) in line with your contract terms.
We may use your anonymised Call Data to improve your service.
We do not share your data except where necessary to deliver the service (e.g., infrastructure and technical processing), and as set out in your agreement and related policies.
The customer is responsible for informing callers they are interacting with an AI agent (where required by law) and ensuring appropriate consent is obtained where required.
AiDial guarantees 99.9% uptime from a hosting infrastructure perspective. The service may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.
Yes, the AI receptionist can support multiple languages and be localised for specific regions. This allows businesses to provide multilingual customer service.
Localisation also includes adapting responses to cultural nuances, accents, and regional terminology. Whether you need support for English, Mandarin, Spanish, or other languages, our AI receptionist can be tailored to meet your business needs.
Not necessarily. Our solution is designed as a workforce augmentation tool rather than a replacement. It excels at:
This allows your human team to focus on complex customer issues, high-value client interactions, and situations requiring creative problem-solving.
